Privacy Policy

Effective Date 20.May.2018

Welcome to the Privacy Policy of Durham Decoys & Shooting Supplies

 

DurhamDecoys.com cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

 

We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services

1. PLEASE READ CAREFULLY

This Durhamdecoys.com Privacy Policy (“Privacy Policy”) describes how we (Durhamdecoys.com, collect and use information pertaining to each of our visitors and customers, in connection with their access to and use of Durhamdecoys.com.

 

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights.  This Privacy Policy is not intended to override any rights you might have under applicable data privacy laws.

Read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our Services.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at info@durhamdecoys.com.

2. WHAT INFORMATION DO WE COLLECT.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect unidentified and non- identifiable information. This information is technical, non personable information and can not be used to personally identify you, the visitor. This is information such as Internet protocol (IP) address used to connect your computer to the Internet;browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps etc.

 

For our customers, we collect and store Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from customers of Durhamdecoys.com, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account), correspondences (including those made through or uploaded to our website), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

All direct payment gateways offered by Durhamdecoys.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

3. HOW DO WE COLLECT THE INFORMATION.

There are two main methods we use:

  1. Through the use of “cookies” and other tracking technologies.

 

Durham Decoys & Shooting Supplies, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors, our Users and their Users-of-Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.

 

Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by Durhamdecoys.com, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

 

  2. We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you subscribe to our mailing list; when you place purchases; and/or when you contact us directly by any communication channel (e.g., email, comments/feedback or instant messaging chat). 

 

4. WHY DO WE COLLECT THIS INFORMATION.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical assistance if required;

  3. To be able to contact our Visitors and Users with general or personalised notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

We will only use your Personal Information for the purposes set out in Section 4 where we are satisfied that:

  1. our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with ordered goods, to provide you with our customer assistance and technical support), or

  2. our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or

  3. our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of Durham decoys & Shooting Supplies advertising campaigns), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.

Our Services are not permitted to children under 18 years of age.  No one under age 18 should provide any Personal Information to us through any of our Services.  We do not knowingly collect Personal Information from children under 18. Parents and guardians should supervise their children's activities at all times.

5. WHERE IS YOUR INFORMATION STORED.

Durham decoys & Shooting Supplies is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Upon request Durhamdecoys.com will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by contacting us at info@durhamdecoys.com, or by mail to:

Durham decoys & Shooting Supplies

11 Claypool Farm Close

Hutton Henry

County Durham

United Kingdom

TS27 4QZ

6. SHARING INFORMATION WITH 3RD PARTIES.

Durhamdecoys.com utilises apps from 3rd party providers other than Wix, we allow their respective provider to share and/or access certain Non-personal and Personal Information regarding our users, via the “WixHive” API. Such information includes, among others, contact details, messages, business applications and certain activities on the Services and/or User Website, which are stored and processed by Wix on behalf of Durham Decoys & Shooting Supplies.

In order to further protect our users’ privacy, Wix contractually prohibit all Third Party Developers from combining Personal Information collected across different User Websites and Services, and from sharing Users-of-Users’ Personal Information other than with other Apps installed on the same User Website or Services, for the purposes of such specific User Website or Services. Wix however may still access and use information collected and stored via the WixHive API across different User Websites and Apps, as necessary for providing and improving its Services.

We are responsible for notifying our users of the collection, processing and use of their Personal Information via the WixHive API and informing them that their Personal Information will be transferred to and processed by Wix on our behalf.

7, HOW DO WE COMMUNICATE WITH OUR USERS & CUSTOMERS?.

We may contact you to notify you of news regarding your orders, to resolve a dispute, to collect fees or monies owed, to send you details of new products and special offers (Subscribed customers only), to reply to a communication. For these purposes we may contact you via email, telephone, text messages, and postal mail.

8. PRIVACY POLICY UPDATES.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Durham Decoys & Shooting Supplies.                Claypool Farm Close, Hutton Henry, Cleveland, TS27 4QZ.              Tel. 07946233561 or 07576878107

 

Info@Durhamdecoys.com

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